FAQ

  1. How can I contact customer support?

    You can reach us by emailing support@nirvaantea.com. Our dedicated support team is here to assist you with any questions or issues you may have, and we'll get back to you as soon as possible.

  2. Where do your products ship from?

    We ship our products from our main warehouse. We work to ensure fast and reliable shipping, so your order reaches you as soon as possible.

  3. What is your return policy?

    We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt. Please refer to our detailed refund policy for more instructions on initiating a return.

  4. How can I request a refund?

    If you wish to request a refund, please contact our support team at     support@nirvaantea.com. We will guide you through the process to make it as smooth as possible.

  5. How long does shipping take?

    Shipping times may vary based on your location. Typically, domestic orders take 3-7 business days to arrive. International orders may take longer, depending on customs and local carriers.

  6. Can I track my order?

    Absolutely! Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to follow your order's progress.

  7. What if I receive a damaged or defective product?

    If you receive a damaged or defective item, please reach out to us at     support@nirvaantea.com immediately. We will assess the situation and arrange for a replacement or refund, depending on the issue.

  8. Are all products eligible for return?

    Most of our products are eligible for return. However, some exceptions apply, such as custom or personal care items, hazardous materials, or perishable goods. If you have questions about the return eligibility of a specific item, feel free to contact us.

  9. How long does it take to process a refund?

    Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, refunds are processed within 10 business days. Please note that additional time may be required for your bank to post the refund to your account.